12 Ways to Fix Instagram When It's Down or Malfunctioning

Last Update:

6 mins

Troubleshoot and resolve issues when Instagram is down with our effective guide, ensuring a quick return to your social media routine.


Reviewed by Chloe Bidle

Creative social media strategist, driving engagement and innovation.

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  1. Instagram Not Working? 12 Proven Tips to Try
    1. Check Your Internet Connection
    2. Restart the Instagram App
    3. Update the Instagram App
    4. Clear App Cache (Android)
    5. Reinstall the Instagram App
    6. Check Instagram Server Status
    7. Disable VPN or Proxy
    8. Restart Your Device
    9. Check for App Permissions
    10. Disable Battery-Saving Modes
    11. Use Mobile Data or Wi-Fi
    12. Contact Instagram Support
  2. Why Instagram Could Not Refresh the Feed
  3. Why Does My Instagram Say We're Sorry
  4. The Bottom Line
  5. Frequently Asked Questions
    1. How can I fix issues with Instagram not loading on my device?
    2. What steps should I take if my Instagram feed isn't refreshing or updating?
    3. What can I do if pictures are not appearing on Instagram?
    4. How can I troubleshoot login problems with my Instagram account?
    5. Why might Instagram be down and what can I do to check its status?
    6. How do I resolve an 'Instagram page isn't available' error?

Experiencing issues with Instagram can be frustrating, especially when you're trying to catch up with the latest posts from friends or your favorite influencers. Social media has become integral to our daily communications, and Instagram is among the leading platforms where people share and connect. When the app is down or not working properly, it interrupts your ability to engage and enjoy the content, but there are several proven strategies you can employ to try and resolve the problem on your own.

Your first course of action should be to ascertain if the issue is isolated to your account or device. This can be done quickly by checking if others are facing similar problems or by trying to access your account from a different device. It's essential to ensure your app is up to date because outdated versions may lack the necessary fixes and features that keep the platform running smoothly.

If updates don't solve the dilemma, clearing cache and data on Android devices or offloading the app on iPhones may help. These actions clear temporary files that might be causing the app to malfunction. Sometimes, the solution can be as simple as managing your device's permissions, ensuring Instagram has the access it needs to function, or verifying that your internet connection is stable and uninterrupted so that Instagram can load and refresh content seamlessly.

Instagram Not Working? 12 Proven Tips to Try

If you're facing issues with Instagram, these 12 practical steps can assist in resolving common problems that may prevent the app from working correctly.

Check Your Internet Connection

Ensure that your device is connected to Wi-Fi or mobile data. If you're on Wi-Fi, try moving closer to the router or restarting it to improve the signal.

Restart the Instagram App

Close the Instagram app completely from your recent apps list and then restart it. This can often resolve temporary glitches.

Update the Instagram App

Access your device's Play Store or App Store and check for available updates for the Instagram app. An outdated app can cause functionality issues.

Clear App Cache (Android)

Go to Settings > Apps > Instagram > Storage and select "Clear Cache" to eliminate any stored data that might be causing problems.

Reinstall the Instagram App

Uninstall Instagram and reinstall it from your device's app store. This can fix issues related to corrupt installations.

Check Instagram Server Status

Use services like DownDetector to check if Instagram is down or if there are widespread service outages affecting users.

Disable VPN or Proxy

If you're using a VPN or proxy, disable it as it might interfere with Instagram's ability to connect to its servers.

Restart Your Device

Rebooting your phone or tablet can resolve underlying system issues that could affect apps like Instagram.

Check for App Permissions

Ensure Instagram has the necessary permissions enabled in your device settings to function properly.

Disable Battery-Saving Modes

Battery-saving modes or settings that limit background data can interfere with Instagram. Disable these to see if it resolves your issue.

Use Mobile Data or Wi-Fi

Switch between Wi-Fi and mobile data to see if the problem is related to your current network connection.

Contact Instagram Support

If none of the above steps work, go to the Instagram Help Center through your browser and report the problem for further assistance.

Why Instagram Could Not Refresh the Feed

When you encounter issues with your Instagram feed not refreshing, it's often due to networking problems. Poor connectivity is a common culprit. Instagram requires a robust internet connection to load images, videos, and Stories smoothly.

  • Check Your Connection: If your internet speed is slow or unstable, Instagram may struggle to update your feed.
  • Router Troubles: Sometimes, the issue might stem from your Wi-Fi router. Restarting your router can sometimes resolve network errors.
  • Data Limit Reached: If you're using mobile data, you might have reached your data cap, which can restrict internet access.
  • Instagram's Servers: Occasionally, the problem might not be on your end. Instagram's servers could be down or undergoing maintenance.

To identify the root cause, try the following:

  1. Switch between Wi-Fi and mobile data to check if there's an improvement.
  2. Visit a website, see if it loads, to verify that your internet connection is active and working.
  3. Use a service like 'Down Detector' to check if other users are experiencing similar issues with Instagram.

Ensuring your app is up-to-date is also crucial as updates often include bug fixes that improve the refresh function. If your feed won't update after troubleshooting your network, consider whether the issue might be with the Instagram app itself.

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Why Does My Instagram Say We're Sorry

When you encounter the message "We're sorry, but something went wrong" on Instagram, it typically indicates a disruption in normal service. This disruption can stem from various factors:

  • Server Issues: Occasionally, Instagram servers experience downtime or technical difficulties.
  • Account Glitches: Your individual account may have a temporary glitch.
  • App Bugs: Bugs within the app itself can cause such error messages.
  • Network Problems: A poor or unstable internet connection might trigger this apology.

To troubleshoot, do the following:

  1. Check Instagram's Status: Use services like Downdetector to see if others are experiencing similar problems, which suggests server issues.
  2. Clear Cache: Go to your device settings and clear the Instagram app's cache to remove corrupted data.
  3. Re-login: Try logging out and then back into your account to reset your session.
  4. Update App: Ensure that you have the latest version of the app installed.
  5. Restart Device: A simple restart of your smartphone or tablet can resolve temporary issues.
  6. Internet Connectivity: Verify that your internet connection is stable and functioning correctly.

By systematically addressing each potential cause, you can pinpoint and resolve the issue. Remember, this error is common and often temporary, so it's likely that with a bit of troubleshooting, your Instagram experience will return to normal.

The Bottom Line

When confronting issues with Instagram, your troubleshooting approach must be systematic and informed. Begin the process by checking if Instagram's servers are down, which you can do on various websites like Downdetector. If it's not a server-side issue, proceed with the following steps:

  • Restart the App: This can resolve temporary glitches.
  • Check Internet Connection: Ensure you're connected to Wi-Fi or have mobile data.
  • Update Instagram: Running the latest version can fix known bugs.
  • Clear Cache/Data (Android) or Offload the App (iOS) to refresh settings.
  • Reinstall Instagram: Sometimes a fresh install is required.
  • Review App Permissions: Instagram needs certain permissions to function.
Troubleshooting Step Purpose
Restart App Solves minor operational inconsistencies.
Check Connectivity Confirms the ability to transmit data.
Update App Introduces fixes and feature enhancements.
Clear App Data Resets the app environment.
Reinstall Offers a clean slate for functionality.
Adjust Permissions Ensures the app has necessary access.

Remember to maintain updates on your device and the app to prevent recurrent issues. If problems persist, seek support from Instagram's help center as it could be an account-specific situation. Your consistent and patient efforts will generally yield the best results in getting Instagram working again.

Frequently Asked Questions

When you encounter problems with Instagram, these targeted solutions can help you quickly resolve issues related to loading, feed refreshing, photo viewing, login troubles, service outages, and error messages.

How can I fix issues with Instagram not loading on my device?

If Instagram isn't loading, start by checking your internet connection. If that's stable, try restarting the app or your device. An app update or reinstall might also resolve the issue.

What steps should I take if my Instagram feed isn't refreshing or updating?

First, pull down on your feed to manually refresh. If that fails, check for app updates, clear the app cache, or check if the servers are down.

What can I do if pictures are not appearing on Instagram?

Ensure your app is updated to the latest version as outdated versions may have bugs. Clearing your cache or adjusting your data settings can also help pictures load properly.

How can I troubleshoot login problems with my Instagram account?

Verify your login details are correct. If issues persist, reset your password. You may also need to check if Instagram's services are down.

Why might Instagram be down and what can I do to check its status?

Instagram could be down due to server issues. Use third-party services like Downdetector, or check Instagram's official Twitter account for status updates.

How do I resolve an 'Instagram page isn't available' error?

This error could be due to a broken link or a removed page. If it's your profile or a specific post, ensure you're logged in or the content hasn't been deleted. If the issue isn't on your end, Instagram's servers might be experiencing difficulties.

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